Shipping Policy

This Shipping Policy applies to orders placed through the SolarGrow website.

Delivery Areas

We deliver to addresses within the United Kingdom, subject to any product or location restrictions shown on our website or during checkout.

Some products may be subject to additional delivery restrictions due to their size, weight, contents or carrier requirements.

If we are unable to deliver an item to your address after your order has been placed, we will contact you and refund any payment made for the affected item if necessary.

Delivery Charges

Delivery charges are calculated based on your order and will be clearly displayed at checkout before you complete your purchase.

Any free-delivery offers or thresholds currently available will be shown on the website or during checkout.

Processing Orders

Orders are processed during our normal working days.

Orders placed during weekends or public holidays will normally begin processing on the next working day.

Once your order has been dispatched, you may receive a dispatch confirmation and tracking information where tracking is available.

Delivery Times

Estimated delivery times will be displayed on our website, during checkout or in your order confirmation where applicable.

Delivery times are estimates unless we have expressly agreed a guaranteed delivery date with you.

We will make reasonable efforts to deliver orders within the estimated timeframe. Occasionally, delays may occur due to circumstances outside our reasonable control, including carrier disruption, severe weather or unusually high demand.

Unless a different delivery period has been agreed with you, your order will be delivered without undue delay and no later than 30 days after the contract is entered into.

Tracking Your Order

Where tracking is available, tracking details will normally be provided once your order has been dispatched.

Please allow time for the carrier's tracking system to update after receiving your dispatch confirmation.

If you have concerns about the location of your parcel, please contact info@solargrow.co.uk.

Responsibility for Your Order

Where we arrange delivery using one of our carriers, your order remains our responsibility until it has been delivered into your physical possession or to a person you have identified to receive it.

If your parcel is lost or damaged while being delivered by a carrier arranged by us, please contact us at info@solargrow.co.uk so that we can investigate and arrange an appropriate resolution.

If you independently arrange for a carrier that was not offered by us to collect your goods, responsibility for the goods may pass to you when they are handed to that carrier.

Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If your parcel or an item inside it arrives damaged, please contact info@solargrow.co.uk as soon as possible with your name, order number, details of the damage and photographs of the item and packaging where reasonably possible.

This helps us investigate the issue with the carrier and arrange an appropriate resolution.

Your statutory rights are not affected if you do not notice or report damage immediately.

Missing or Incorrect Items

If an item is missing from your order or you receive an incorrect product, please contact info@solargrow.co.uk with your order number and details of the issue.

We'll investigate and arrange an appropriate resolution.

Incorrect Addresses & Failed Deliveries

Please make sure your delivery address is complete and accurate before placing your order.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, or because delivery could not be completed after reasonable attempts, we will contact you to discuss redelivery or refund options.

Additional delivery charges may apply where redelivery is required because incorrect delivery information was supplied.

Delivery Delays

If your order is significantly delayed, please contact us at info@solargrow.co.uk.

Where delivery within an agreed timeframe is essential and the requirements of applicable consumer law are met, you may have the right to cancel your order.

Nothing in this policy affects your statutory rights.

Returns

For information about returning unwanted, faulty, damaged or incorrect products, please see our Returns & Refund Policy.

Please contact info@solargrow.co.uk before sending a return so that we can provide the appropriate return instructions.

Contact Us

For questions about shipping or delivery, please contact:

Trade name: Global Air Supplies T/A SolarGrow
Email: info@solargrow.co.uk
Physical address: 
Unit 36 Meadows Road
Brookfields Park
Manvers
Rotherham
S63 5DJ
United Kingdom