Privacy policy

Privacy Policy

Last updated: 9 September 2026

SolarGrow is operated by Global Air Supplies UK Limited ("SolarGrow", "we", "us" or "our").

We operate this store and website, including the related information, content, features, products and services we provide to you (the "Services"). Our online store is powered by Shopify.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use our website, make a purchase, create an account, contact us or otherwise interact with SolarGrow.

For the purposes of applicable data protection laws, Global Air Supplies UK Limited is the data controller of your personal information, except where another organisation, such as Shopify, acts as a separate controller for its own processing.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with SolarGrow, we may collect or process:

  • Contact details, including your name, billing address, delivery address, telephone number and email address.

  • Payment and financial information, including payment details, transaction information, payment method and payment confirmation. Payment information may be processed on our behalf by Shopify and other payment providers.

  • Account information, including your login details, preferences and account settings.

  • Transaction information, including products you view, add to your basket or purchase, as well as returns, refunds, exchanges and previous transactions.

  • Communications, including information you provide when contacting us about an order, product or customer service enquiry.

  • Device information, including information about your device, browser, network connection, IP address and other online identifiers.

  • Usage information, including information about how and when you use and navigate our website.

  • Marketing preferences, including whether you have chosen to receive marketing communications from us.

How We Collect Personal Information

We may collect personal information:

  • Directly from you, including when you place an order, create an account, contact us, subscribe to marketing or otherwise provide information to us.

  • Automatically when you use our website, including through cookies and similar technologies.

  • From service providers, including companies that provide ecommerce, payment, delivery, analytics, marketing, hosting and other services on our behalf.

  • From partners and other third parties, where permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Our Services

We use personal information to:

  • Process and fulfil orders

  • Process payments

  • Arrange delivery

  • Manage returns, refunds and exchanges

  • Create and manage customer accounts

  • Provide customer service

  • Communicate with you about your orders

  • Remember relevant preferences

  • Operate and improve the SolarGrow website and shopping experience

Where necessary, we process this information to perform our contract with you and to take steps at your request before entering into a contract.

Marketing & Advertising

Where permitted by law, we may use your personal information to send you marketing and promotional communications, including information about SolarGrow products, offers and promotions.

Where consent is required, we will obtain your consent before sending electronic marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

We may also use cookies and similar technologies for advertising, measurement and personalisation where you have provided any consent required by law.

Security & Fraud Prevention

We may use personal information to protect our website, customers and business, including detecting, investigating and preventing fraudulent, illegal or malicious activity.

Communicating With You

We use your information to respond to enquiries, provide customer support and communicate with you about your relationship with SolarGrow.

Legal Obligations

We may process personal information where necessary to comply with our legal and regulatory obligations, respond to lawful requests and establish, exercise or defend legal claims.

Cookies & Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand how our website is used and, where applicable and with the appropriate consent, support analytics, marketing and advertising.

Some cookies are necessary for the website to function and do not require consent. Other cookies, such as certain analytics or advertising cookies, will only be used where permitted by law and, where required, after you have provided consent.

You can manage your cookie preferences using the cookie/privacy controls available on our website.

For further information about the cookies we use and your choices, please see our Cookie Policy.

How We Share Personal Information

We may share personal information where necessary with organisations that help us operate SolarGrow, including:

  • Shopify, which provides our ecommerce platform

  • Payment processors

  • Delivery and fulfilment providers

  • IT, hosting and cloud service providers

  • Analytics providers

  • Customer support providers

  • Marketing and advertising providers, where appropriate

  • Professional advisers and other service providers

We may also disclose information where required by law, to protect our legal rights, in connection with a business sale, restructuring or similar transaction, or where you have asked or authorised us to do so.

We do not disclose personal information to third parties for purposes unrelated to operating, improving or promoting our business unless we have a lawful basis to do so.

Relationship With Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information about your access to and use of our store in order to provide its services to us and to you.

Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers, including in countries outside the United Kingdom.

Shopify may also process certain information as an independent data controller for its own purposes and features.

You can find further information in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.

Third-Party Websites & Links

Our website may contain links to websites or online services operated by third parties.

If you follow a link to a third-party website, its own privacy policy and terms will apply. SolarGrow is not responsible for the privacy or security practices of independent third-party websites.

Children's Data

Our website and services are not intended for children and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us at info@solargrow.co.uk so that we can take appropriate action.

Security

We take appropriate measures to protect the personal information we process.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive or confidential information to us using an insecure method of communication.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling and managing orders

  • Maintaining customer accounts

  • Providing customer service

  • Maintaining appropriate business and transaction records

  • Complying with legal, accounting and tax obligations

  • Resolving disputes

  • Establishing, exercising or defending legal claims

Different categories of information may therefore be retained for different periods.

Your Rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

  • Access personal information we hold about you

  • Correct inaccurate or incomplete personal information

  • Request deletion of your personal information in certain circumstances

  • Restrict processing in certain circumstances

  • Object to processing in certain circumstances

  • Data portability, where applicable

  • Withdraw consent where we rely on your consent to process personal information

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, contact info@solargrow.co.uk.

We may need to verify your identity before responding to a request.

Marketing Preferences

You can unsubscribe from promotional emails at any time using the unsubscribe link contained in our marketing emails.

If you unsubscribe from marketing, we may still send you non-marketing communications where necessary, such as order confirmations, dispatch information, customer service messages or information about your account.

Complaints

If you have a concern about how we use your personal information, please contact us first at info@solargrow.co.uk so that we can investigate.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

International Transfers

Some of the organisations that provide services to us, including Shopify, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will use appropriate safeguards where required by applicable data protection law, such as an adequacy regulation or approved contractual protections.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

When we make changes, we will update the "Last updated" date at the top of this policy and provide any additional notice required by law.

Contact Us

If you have questions about this Privacy Policy, how we use your personal information or would like to exercise your data protection rights, please contact:

Global Air Supplies UK Limited trading as SolarGrow
Unit 36 Meadows Road
Brookfields Park
Manvers
Rotherham
S63 5DJ
United Kingdom

Company number: 10314942
VAT number: GB249687447
Phone: 01709 220150
Email: info@solargrow.co.uk

For the purposes of applicable data protection law, Global Air Supplies UK Limited is the data controller.